Refund policy

We have a 14-day return policy, which means you have 14 days to request a return from the day the product is received. We do not accept returns on intimate products.

To be eligible for a return, your item must be in the same condition as you received it, unused or unused, with tags and in the original packaging. You also need the receipt or proof of purchase.

To initiate a return, you can contact us at contact@cecili.no. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send the package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@cecili.no.


Damages and problems
Please inspect your order on receipt and contact us immediately/within 14 days from the day you have received the package if the item is faulty, damaged or if you receive the wrong item so we can assess the problem and rectify it.


Exceptions / non-returnable items
Please note that intimate products cannot be returned unless they have been damaged in transit and are unused.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we have received and inspected your return and let you know whether or not the refund was approved. If approved, you will be automatically refunded to the original payment method. Remember that it may take some time before the bank or credit card company also processes and posts the refund.